All dogs coming to our facility for daycare or overnight boarding must first take part in an Evaluation. After creating your profile, please email our reservations specialist at reservations@downtowndoglounge.com to request an Evaluation. Please allow 2 business days for our reservations specialist to discuss services of interest and review all requirements prior to scheduling. Evaluations are available at all DDL locations, and we cannot guarantee boarding dates prior to the evaluation being passed.
Grooming appointments can be made online and do not require an evaluation.
In order to create an account with us we require a credit card to keep on file. A $56 missed appointment fee will be incurred in the event of a no show to our appointment-based evaluations. If you need to cancel within 24 hours of the evaluation, please notify our front desk or reservations specialist to avoid being charged.
- Up-to-date DHPP & Rabies vaccination records must be uploaded in order to schedule your evaluation. Bordetella vaccinations are required every six months.
As a service to you and your pup, we offer an intranasal Bordetella vaccination at all of our locations at a cost of $25. This can be administered on your evaluation day if requested. - If you have adopted a dog over the age of six months from a rescue or a rehoming situation, we ask that you wait until the dog has been in your household for a minimum of two months before requesting an evaluation.
- All dogs over the age of eight months must have a certificate of spay or neuter in order to be evaluated. Grooming, bathing, and training appointments do not require an evaluation.
- Dogs that have not been to DDL in the past 6 months (daycare or boarding) must complete a full day of daycare at your boarding location prior to booking a boarding stay. If your dog is new to DDL or it has been over six months since your last stay, your pooch will need an evaluation. Re-evaluation for dogs that have boarded with DDL in the past year will be completed at no charge.
- Airtags, Fi tracking collars and other GPS technology trackers are not allowed in day care parks. They pose a choking hazard and DDL will not cover the cost of damage or replacement. This includes other decorative collar embellishments. Please help us expedite your check in process by properly dressing you dog in their flat quick release collar with name tag and supplied red DDL tag.
Health and Wellness
If your dog is sick, we kindly ask that you keep them at home until they are no longer contagious. Dogs say hello with their noses and their backends, so some viruses can easily spread in a highly social environment like dog daycare and boarding, parks and off-leash play areas. Please do not bring them in if they are showing signs of illness or diarrhea. If your pet has been to the vet within 10 days prior to your arrival, please let our concierge know so they can look for signs of illness during their stay.
We reserve the right to turn away any sick dogs coming into our facilities for the well-being of the other dogs in our care.