FAQs

What is dog daycare?  At Downtown Dog Lounge, dog daycare is a place where your pooch can socialize and play with others and receive constant human supervision.  Many people love our services because it helps socialize their dog, keeps their dog entertained throughout the day as opposed to being crated or destructive at home, and lets them burn energy throughout the day so they are not as wound up when you finish the work day.

 

Why isn’t my dog playing all day during daycare?  For a variety of different reason, dogs are often rotated in and out of the play group throughout the day.  These reasons can include an intact male and female who are not allowed to play together, two dogs who just can’t quite seem to get along with one another, anyone who just looks like they need a break, or breed-related reasons (too many herding dogs herding, too many restricted breeds for insurance purposes, etc.).  We empower our people to manage each unique pack on a daily basis to maximize play time for each dog while keeping the park safe and peaceful.

 

Why does my dog need the bordetella vaccination every 6 months?  The bordetella vaccination is administered to prevent kennel cough, which is more easily contracted in social environments.  Downtown Dog Lounge is a very social environment.  In all the years that we have been in business, we’re proud to say we have never had an outbreak of kennel cough.  Upon opening, we consulted with veterinarians and decided this was the right thing to do.  Our purpose is not to over-vaccinate any pooches, just to do everything we can to keep kennel cough from becoming an issue in our facilities.  We offer a non-injectable intra-nasal version of this vaccination in-house.

 

Why does my dog need a quick-release collar?  Quick-release collars are an extra measure of safety when your pooch is playing with the others.  So much of dog play is done with their mouths, and any garments that dogs are wearing can get caught on teeth or tangled.  The reason we require the quick-release collar is so that we can snap the collar open in the rare instance that any pups should get a collar caught on their teeth or tangled with another.  Belt buckle style collars do not give us the ability to quickly separate dogs in a situation like this.  Collars can become chewed if dogs are playing at DDL on a regular basis.  We offer a number of affordable collars and options to store them here if you wish to have a different collar at home.  Harnesses are not to be worn in the parks unless specifically recommended by a vet.

 

What is the difference between a full day and a half day of daycare?  Our cut off point is 5 hours and we also offer hourly daycare.  From 1-2 hours you will be charged the hourly rate.  From 2-5 hours you will be charged a half day.  Beyond 5 hours you will be charged a full day.  We offer packages in both half day increments and full day increments, but these are not interchangeable.  I.e.- you cannot come in for two half days and use one day out of your full day package.  If you have the need for both services from time to time, it is best two carry two separate packages.

 

What is an after-hours fee?  An after-hours fee is a fee that results in dropping your dog off or picking your dog up outside of our normal business hours.  We are staffed 24/7/365, so this is always an option; however we are minimally staffed outside of normal business hours.  Clients who purchase monthly, half-year, and full-year unlimited daycare packages are not subject to after-hours fees.  If something comes up and your dog needs to stay late or if you just know you need to drop off early or pick up late, we always appreciate a heads-up by calling, emailing, or telling the front desk staff.  If a dog is here beyond midnight, they will be checked in to boarding and appropriate fees will apply.  The price difference between daycare + late fee and one night of boarding is minimal, so depending on your situation, it may make sense to pick up the next day.

 

Do you accept puppies?  We love puppies!  For their well-being, please do not bring them to us until they are at least 8 weeks old.  We do require that they complete all rounds of their Rabies and DHPP vaccinations before mixing with the other dogs. We also require the Bordetella (kennel cough) vaccination on a 6 month basis.  For pups that are still too young to have received all of these vaccinations, we have pens available in our lobby areas.  In these pens, the pups get lots of love from the staff and other clients throughout the day and are let outside periodically for potty breaks.  After your pup is vaccinated and playing with the others, we require that the dog is spayed or neutered before turning 8 months of age.  For the overall safety of the play pack, there are no exceptions to this rule.  If your pup is not fixed by 8 months of age, they will have to be placed in private daycare.  Private daycare is $75 per day and comes with outdoor walks.

 

Where does my dog go to the bathroom?  Although our facilities are indoor, dogs do not generally view them as an incorrect place to use the bathroom.  There are lots of doggy smells and areas that encourage urination.  All of our play areas are under constant human supervision and messes are cleaned up as quickly as possible.  Although dogs not using the restroom indoors at our facility is extremely rare, we do offer outdoor walks as an addition to any daycare or boarding stay. 

 

How long do I have to pick up my dog after a bath or groom?  Please pick up your dog no more than two hours after we have notified you that he or she is ready.  Dogs that are not picked up within two hours will be charged applicable daycare or walk rates.  Keep in mind that dogs who are here for daycare and grooming may only play with the daycare and boarding dogs if they have passed a new dog evaluation.

 

Why do you charge for new dog evaluations?  The new dog evaluation is $25 because ideally, we would like to keep your dog for a half or even full day of daycare to better assess their behavior with the others.  This is essentially a discounted first day of daycare, however we understand that sometimes people are in a time crunch on the day of their evaluation and will address this on a case-by-case basis depending on the behavior we witness in the pooch. 

 

Which services are walk-in and which services do I need to schedule?  All of our locations offer walk-in bathing services (baths, nails) until 3:00pm daily.  If your dog is in need of a haircut, a grooming appointment is required.  Contact information for each location can be seen on the Contact Us section of our website.  If you wish to use daycare and boarding services, your dog must first pass an evaluation.  New clients who are interested can begin at the New Clients section of our website.  If your dog has passed an evaluation, you may walk-in for daycare, no reservation required.  The only time we ask that you check ahead of time is over the holidays when we are filling up with boarding reservations.  Overnight boarding requires a reservation.  Existing customers may login in through the Login section of our website, or simply make the reservation at the front desk, or contact us via phone or email.